datamax
Datamax Infotech - Back Office Executive[email process], job in Mumbai, Fresher, Customer Service Executive (Non-voice), Transactions Processing Executive, Shift Supervisor
Datamax Infotech
"Back Office Executive[email process]"
Posted on: 18th Apr 2008
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Job Description
Datamax Infotech
is in the business of providing services in the field of Information
Technology. We help our clients to fulfill their
Information Technology Enabled Services needs in a cost effective
manner.
We are looking for Back Office Executives- (for an email process).
Position Summary:
The Back Office Executives will be responsible for processing of emails received from the customers all over the world, mainly from U.S..
Key Responsibility Areas:
# Retrieving customer's email requests for support and managing all aspects of the support incident.
# Act on all general enquiries from customers, as pecified in the email. Send prompt and courteous responses.
# Maintain accurate and up-to-date client contact database by recording every client contact and all new prospects.
# Adhere to prescribed compliance standards.
Core Level Qualifications:
# Graduates with relevant industry experience. Freshers will also be given opportunities.
# Good command over English language, both written and verbal, and excellent communication skills.
# Must possess a strong customer orientation.
# Must have strong sense of giving Quality customer service.
# Must have a minimum typing speed of 30 wpm.Personal skills:
* Ability to work in a team and contribute to the overall success of the department.
* Ability to pay attention to details and a consistent approach.
* Constructive attitude towards change and commercial challenges.
* Flexible
in attitude and approach to the demands created by the role with a best
practice approach to Customer Service, at all times.
* Strong self management skills.
Location:
Candidates from Mumbai ONLY may apply [local candidates].
Candiadtes willing to re-locate to MUMBAI may also apply.
Interested candidates may send their updated resumes to e-mail id specified.
Contact:-
Datamax Infotech-Mumbai.
Ms. Sandhya Sharma
Ph # 91-22-40110300
About Company
Datamax Infotech is in the business of providing services in the field of Information Technology. These services enable our clients to fulfill their Information Technology Enabled Services needs in a cost effective manner. The client will benefit by saving on cost, if these services/activities were performed in-house. At the same time, the vendor is too eager to excel on quality.Our contribution in this field is greatly augmented by rapid developments in Information Technology Enabled Services and the tireless efforts of a highly qualified & dedicated staff.In view of today's demanding business schedules, we are well-equipped to work with tight deadlines. All the while, ensuring complete confidentiality and bringing order to the business information of our clients.Our work is based on the following,a) Best Value for moneyb) Wide-ranging experiencea) Best Value for moneyOur efforts are directed to offer every customer - no matter what the size and scope of their business - the best deal in terms of business integrity, quality and results. All this is done within a stipulated time and budget.b) Wide-ranging experienceOver the years, the scope of our activities have widened to cover almost each and every business area - Banking & Financial Institutions, Insurance companies, Stock, Portfolio & Capital Management companies, Health Care Organisations, Retailers, Research Organisations, Direct Marketing Industry, Event Marketing firms & Contest marketers, Publications/Publishers and more.We help clients to reduce their costs, and still get a turnaround in the job that they want to outsource.We specialize in undertaking exceptionally heavy and long-term data entry and imaging projects ranging from survey forms, insurance/medical forms, response cards, books conversion etc.Data CaptureWe ensure accurate entry from response cards, survey forms, books, journals and hand written materials into electronic formats. We offer 100% key verification, OCR and forms processing, while providing a quick turnaround.Software DevelopmentWe specialize in all existing and emerging technologies: legacy systems, e-systems and wireless apps. Our project managers and business analysts are experts at gathering business requirements and guiding implementation teams through the entire application development lifecycle.We support all phases of software project life cycle - from building a proof-of-concept prototype to architecting and developing a full-blown solution. Our methodologies ensure successful delivery of client projects, on schedule - within budget.We know when it's time to leave...We offer flexible staffing solutions to organisations that require technical expertise on demand. Projects range from complex e-business and web development initiatives to enterprise wide application development and technical system support. With the availability of experienced people, the initial training period is significantly curtailed or done away with.Our assignment service begins with a clear definition of each client's specific requirements. We then satisfy these requirements by matching them with expert staff from our large pool of consultants. Throughout the assignment, we conduct regular meetings with our consultants and the client to ensure that our assigned consultants meet with the agreed requirements and goals. When the project goals are achieved - we leave and not hang around for the sake of billing.Working closely with the client's Project Planning team, we can assist in identifying the client's requirement and provide the best match for the project. We provide staff at all levels of a project, including: Project Managers, DBAs, Architects, Business Analysts, Lead/Analysts and Programmers. We recommend the right thing, not the next big thing...Datamax Infotech prides itself on its ability to build and deliver sophisticated IT Solutions. As an information systems innovator, Datamax is dedicated to creating and delivering high-end business solutions, that exceed expectations.Areas of Expertise- Application Development - Maintenance & Re-engineering - Due Diligence & Feasibility Studies - Proof of Concept/Rapid Development - Product Support - Change Management Technologies- Enterprise Solutions - ERP, CRM, BI- Multi-tier Architecture Deployment- Databases: Oracle, SQL Server, DB2.- Web & Wireless Development- Microsoft and Java TechnologiesIndustries- Banking and Financial Institutions - Healthcare - Insurance - Publishing- Manufacturing - Direct Marketing - Travel and Leisure Delivery Models- Onsite Staffing- Offsite Development- Offshore Development IT Services and Business Process Outsourcing...Over the last few years, profitability has been the main challenge for most industries. Seeking an opportunity to survive, businesses strive to excel in performance, service and quality.Better service at lower costs and faster turnaround times has created a demand for newer back office processing solutions. As a result, both large and medium sized businesses are looking at outsourcing as the most viable solution. Thus, more and more corporations are trying to keep their core team for critical areas and outsourcing the resource intensive support and services, preferably to organisations offering lower costs.Datamax can bring in expertise in the most common legacy systems and the new open technology platform to create innovative solutions cost effectively. Datamax can work with a model that suits your organisation - offshore, onsite or both.Datamax can provide Back-office processing in the following areas,Accounting and Finance- Accounts payable and receivable processing- Account reconciliation- Expense processing- General ledger entry Data/Document Management- Imaging and Indexing- Forms Processing- OCR/ICR/OMR- Data capture, data entry and data conversion- Litigation SupportClaims Processing- Claims coding- Claims form entry and OCR cleanup- Simple & Complex AdjudicationCustomer Care- Response processing- Subscriber data review change/update- Replies to subscribers Litigation Support ServicesDatamax Infotech delivers the people, processes and technology to provide fast, accurate and cost effective litigation support services.Our Team Makes Us DifferentOur team of encoding staff, paralegals, lawyers and technical specialists is what make us different. While each team excels in their specific fields of expertise, it is when they come together as a team for our clients that they really shine.Document Imaging/OCRDatamax offers document management solutions for all forms of information, electronic and hard copy documents of varying size, colour, shape, age, and texture, to enable fast and accurate discovery and analysis.Document CodingDatamax optimised its coding processes to provide the most flexible platforms for both objective and subjective coding. Both automated and manual processes are integrated to ensure the most accurate and cost effective delivery of litigation support services.Electronic Data Discovery and Forensic Data ServicesWith our years of experience in providing innovative data extraction services for archived business data, we have developed a broad cadre of tools needed to undertake electronic data discovery and forensic data services for complex cases.TechnologyDatamax Infotech is a technology enabled services organisation. Every day we apply our research to enable our company to provide the most cost effective services available. We deliver well tested efficiencies to each step of discovery including but not exclusive to scanning, coding, review, quality assurance, data loading/conversion or reporting.BenefitsThe first benefit of partnering with Datamax is that your organisation can focus on case strategy instead of document management.The second is cost containment. You benefit from the application of the latest technologies and the use of the best educated and trained staffing resources available.The third benefit is scalability. No case is too large or too small for our team. With our available technological and staffing resources we will deliver projects, completed with perfection, under the most pressing deadlines.
Additional Information
Experience: 0 - 2 years
Education: Any graduate
Job Category: Call Centre, BPO, Customer Service
Job Location: Mumbai
Key Skills: "Back office executive", "customer service executive","customer service executive-nonvoice based","customer care executive","customer care executive-non-voiced","customer support","non-voice based","web based customer support","Email Associate"
Job Ref code: BOE140408
Industry: IT Enabled Services
Role: • Fresher • Customer Service Executive (Non-voice) • Transactions Processing Executive • Shift Supervisor
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